• 0609000625
  • info@sacricketacademy.co.za
  • Login
  • Register
South Africa Cricket Academy
  • Home
  • Services
    • Video Analysis
    • Free Assessment
    • Travel Cricket Games
    • Private Coaching
    • Weekend Games
    • Elite Professional Program
    • Net Hire / Bowling Machine
    • Holiday Coaching
  • About Us
    • Locations / Branches
    • Academy Uniform
    • Franchise Business Opportunities
    • Clubs & Schools Joint Venture
    • Birthday Parties
    • Strength and Conditioning
    • Sport Psychologists
    • Sports Massage
    • Career Advisor
    • Area of pitch
  • Pricing
  • Contact Us
  • FAQ
Book a FREE Assessment
South Africa Cricket Academy
  • Home
  • Services
    • Video Analysis Free Assessment Travel Cricket Games Private Coaching Weekend Games Elite Professional Program Net Hire / Bowling Machine Holiday Coaching
  • About Us
  • Pricing
  • FAQ
  • Contact Us
  • Login
  • Register

Frequently Asked Questions

Leading Cricket Academy

Quick Navigation

  • Rescheduling Policy
  • Cancellations
  • Official Clothing
  • Code of Conduct
  • Registration
  • Terms of Payment
  • Operational Structure:
  • Pricing & Support
  • Returns
  • Purchasing Online

Rescheduling Policy

Your appointments are very important to the South Africa Cricket Academy team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling of appointments. Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. The South Africa Cricket Academy coaching staff and their time. We understand they have other jobs, family, and friends with whom they could be spending time. The Academy pays coaching staff their entire wage for any missed or late cancelled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 24-hour cancellation and rescheduling policy. Any appointment missed, late canceled, or changed without 24-hour notice will be forfeited or result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a contract/package or charged individually. As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago or a week ago. From this confirmation email, you have the option of the following without a charge: reschedule/change/modify your appointment online respond back by email with any changes or issues; call our office number which is provided in the email for customer service; start a Live Chat from the website for customer service. Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in your session being forfeited. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely. A link to online rescheduling is provided on every electronic confirmation. Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on session changes, traffic, and the personal needs of our coaches and players. All appointments must be held with a valid credit card at the time of booking. We strictly a cashless entity EFT or a credit card hold transaction may be made on your credit card to reserve the appointment time. Your credit card information is stored will full encryption. Emergency absences will be considered on an individual basis by the Academy. You may request not to be charged for the late cancelled session in writing within 7 days if you feel such action is warranted. South Africa Cricket Academy will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days. It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply. South Africa Cricket Academy, SACA stands by our policies. We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 24 hours’ notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge. The Academy reserves the right to modify a scheduled appointment in consultation with the player and or parent. The 24-hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. South Africa Cricket Academy policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 24-hour cancellation and rescheduling policy criteria!

Cancellations

If you want to cancel a subscription you have with us, please Email our office at accounts@sacricketacademy.co.za Memberships are paid in advance of service on the 1st day of each month. When you cancel a subscription with us, written notice of 30 days must be given to assure cancellation of monthly memberships. No partial months. Invoicing is done on the 20th of each month. A member may cancel his/her membership at any time with at least a 30-day notice (Full calendar month). If a member cancels on or after the 20th of any month, then a payment will still be due the following month on the 1st. Please remember partial months are not permitted. There are no refunds for membership fees, and the Academy will not prorate a cancelled membership. Do not wait until the 20th end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. We will confirm your subscription has been cancelled by either email or postal mail. Contacting Us Email your subscription cancellation request to accounts@sacricketacademy.co.za. Please include the words “Subscription Cancellation Request” in the subject line of your email. To serve you and others better in the future, we request (but do not require) that you tell us why you cancelled your subscription. We want satisfied customers.

Official Clothing

The Academy shall be entitled to determine the acceptable standard, behavior, and conduct. As our uniform is an important identifying symbol of South Africa Cricket Academy, we urge our players to ensure they wear it correctly and with pride at all times. Full Academy kit (shirt, shorts, socks) must be worn at all times. Failure to bring a full kit may result in exclusion from the session. While this rule may seem harsh, we find that players behave and perform better if they are part of a smart, serious program. R350 Blue & Gold Training kit R120 Socks R350 Blue & White playing kit R600 Tracksuit
To be purchased only after playing 5 games and to be awarded at a capping ceremony before the game. The capping ceremony is often the highlight of a player's experience, a ``memorable and happy occasion for the players as they donned the cap and pledged to wear it with pride and dignity and in such a manner that it would always bring honor and distinction to South Africa Cricket Academy. Professional Test Cap R450

Code of Conduct

1.1. Pay attention to safety instructions. 1.2. Play by the rules. 1.3. Never argue with an umpire. If you disagree, have your captain, coach or manager approach the umpire during a break or after the game. 1.4. Control your temper. Verbal abuse of officials and sledging other players, deliberately distracting or provoking an opponent are not acceptable or permitted behaviours in cricket. 1.5. Work equally hard for yourself and your teammates. Your team’s performance will benefit and so will you. 1.6. Be a good sport. Applaud all good plays whether they are made by your team or the opposition. 1.7. Treat all participants in cricket as you like to be treated. Do not bully or take unfair advantage of another competitor. 1.8. Cooperate with your coach, teammates and opponents. Without them there would be no competition. 1.9. Participate for your own enjoyment and benefit, not just to please parents and coaches. 1.10. Respect the rights, dignity and worth of every young person regardless of their gender, ability, cultural background or religion. 1.11. Show respect for all children on all sessions, treating them as they would wish to be treated. 1.12. Swearing, abusive and hurtful language is not acceptable. Aggressive behavior or violence cannot be tolerated. 1.13. Show respect for all personal property and the facilities. 1.14. Show respect for all staff and participants. Listen to and follow instructions of the staff team. 1.15. One child’s behavior will not be allowed to endanger or disrupt the other participants in the group by absorbing or distracting the supervising staff. 1.16. Not take food/drinks in the nets or indoor areas. 1.17. Not chew gum or sweets whilst being coached. 1.18. Abide by the net safety rules: (a) No activity in the nets without a coach in attendance. (b) Do not swing bats, hit balls etc. without being told to do so. (c) No throwing of balls unless asked to do so in a controlled drill situation. (d) Do not throw hard balls at the wickets unless asked to do so. (e) Do not walk in front of the bowling machines at any time. Stay in safe area as specified by the coach. (f) Do not bowl until the previous player is in a safe position or the batsman/coach is ready. (g) Always face the batsman when he is playing a shot. (h) Watch the ball at all times. (i) Wear protective equipment as specified by the coach in attendance. (j) No swinging or jumping on the nets.2. PARENTS/GUARDIANS AND SPECTATORS CODE OF CONDUCT 2.1. Children play cricket for fun. Accept any mistakes as part of their learning process. Remember they are playing for their enjoyment, not yours. 2.2. Focus on the child’s efforts and performance rather than winning or losing, never ridicule or yell at a child for making a mistake 2.3. Encourage children to always participate according to the rules. 2.4. Be a positive, supportive role model, allowing your child to develop at their own pace 2.5. Support all efforts to remove verbal and physical abuse from sporting activities. 2.6. Condemn the use of violence in any form, be it by spectators, coaches, officials or players. 2.7. Discourage violent, dangerous or aggressive play, or abuse and harassment of players, coaches, other spectators or officials. 2.8. Do not be aggressive to, harass, abuse or threaten any coach, player, other spectator or official. 2.9. Respect official’s decisions and teach children to do likewise. 2.10. Show respect for the decisions of officials and do not show obvious dissent. 2.11. Be courteous to officials and if you have any questions direct them through your team’s coach. 2.12. Learn the Rules and Playing By-Laws. Most criticism by parents and spectators is ill-informed and results from a lack of knowledge of the Rules. 2.13. Do not force an unwilling child to participate in cricket. 2.14. Focus on the child’s efforts and performance rather than winning or losing and never ridicule or yell at a child for making a mistake or losing a game. 2.15. Remember that children learn best by example. Appreciate good performances and skillful plays by all participants. 2.16. Show appreciation for coaches, officials and administrators. 2.17. Respect the rights, dignity, and worth of every young person regardless of their gender, ability, cultural background or religion. 2.18. Parents and spectators should respect the nature of the game, and accept that it is the responsibility of umpires and the team captains to conduct a match in the appropriate manner. 2.19. Any noise from the sidelines (other than appropriate recognition of good performance or effort) or any signals or form of communication to players are not in the best interests of the game and are contrary to this Code of Conduct. 2.20. Any communication is to be via the 12th man at drinks breaks, or during breaks in play where teams leave the field 2.21. Field setting by parents, yelling from the side-lines is not condoned. 2.22. Not contribute during the sessions and remain outside of the practice area in the grounds once the training session has commenced. 2.23. Ensure the Participant arrives on time for sessions and is collected promptly at the end of each session. 2.24. Ensure that the Participant is appropriately dressed for cricket and has the correct official clothing and required protective cricket kit. 2.25. Raise any issues about training or playing with the relevant coach (Academy Youth Development Officer). 2.26. Understand that they are responsible for their own children outside coaching times. 2.27. Inform Us both verbally and via the course attendance form of any potential behavior issues that would help us deal with the Participant whilst on sessions. 2.28. Inform the coach in attendance of any injury to Participant.3. DISCIPLINARY ACTION 3.1. Should the Codes of Conduct as set out in clauses 1 and 2 above be breached, the Academy shall follow the Disciplinary Code which is in place to regulate safety and behavior within the Academy. Notwithstanding the Disciplinary Code, the Academy shall be entitled to uitlise the provisions of clause 3.2 below in its sole discretion. 3.2. We treat as a priority the safety and wellbeing of all participants attending our courses. We therefore reserve the right to remove from our courses, with immediate effect and without refund, any participant who is found bullying, behaving in a way that may be a danger to others or who is generally disruptive. People don’t play cricket because its fun, some of them hate it, but they couldn’t imagine their life with out it. Its part of them, the love/hate relationship. Its what they live for. They live for the practices, parties, cheers, long bus rides, countless pairs of different types of shoes, bats, shirts, sunglasses & coaches you hate but appreciate. They live for the way it feels when they beat the other team, and knowing those two extra balls they had at practice were worth it. They live for the way they become a family with their team, they live for the countless songs they sing in their head while training all those hours. They live for the competition, they live for the friends, the practices, the memories, the pain, its who they are. It’s who we are.

Registration

The "already in use" message means that you are attempting to register an account, but there is already one registered using your email address. To log in, use the "Log in" button highlighted in the attached screenshot. If you've forgotten your password, there is a link on the login page with instructions to follow, or you can reset it here.
Your username defaults to the primary email address on your account.

Terms of Payment

Payment will be necessary within 10 days of invoicing before the start of each month to confirm the participant's place. This will be strictly enforced as we pay a significant proportion of our costs in advance.

Operational Structure:

The monthly fee structure is to reduce admin time and is also necessary as sessions missed for various reasons outside of our control actually affect the running of the Academy as our costs remain, even if the participant does not attend. If a student misses sessions due to a long-term illness or injury dispensation will be allowed or sessions can be made up, if available. PLEASE NOTE: Sessions missed during December and or November can be made up before or after the Christmas holiday otherwise the academy is open most days of Dec/Jan The Academy runs throughout the school holidays. (Except part of Dec/Jan, notified each year) Besides the 25th December and 1st of January the We DO NOT close on Public Holidays. The pricing covers 4 - 5 weekly sessions per calendar month.

Pricing & Support

Tickety-boo Elizabeth plastered matie. bamboozled wind up bugger buggered zonked hanky panky a blinding shot the little rotter
Bamboozled wind up bugger buggered zonked hanky panky a blinding shot the little rotter, bubble and squeak vagabond cheeky bugger at public school pardon you bloke the BBC. Tickety-boo Elizabeth plastered matie.!
Bubble and squeak vagabond cheeky bugger at public school pardon you bloke the BBC. Tickety-boo Elizabeth plastered matie.!

Returns

I say old chap that is spiffing pukka, bamboozled wind up bugger buggered zonked hanky panky a blinding shot the little rotter, bubble and squeak vagabond cheeky bugger at public school pardon you bloke the BBC. Tickety-boo Elizabeth plastered matie.
Bubble and squeak vagabond cheeky bugger at public school pardon you bloke the BBC. Tickety-boo Elizabeth plastered matie.!
Tickety-boo Elizabeth plastered matie. bamboozled wind up bugger buggered zonked hanky panky a blinding shot the little rotter

Purchasing Online

Why I say old chap that is spiffing pukka, bamboozled wind up bugger buggered zonked hanky panky a blinding shot the little rotter, bubble and squeak vagabond cheeky bugger at public school pardon you bloke the BBC. Tickety-boo Elizabeth plastered matie.!
Bubble and squeak vagabond cheeky bugger at public school pardon you bloke the BBC. Tickety-boo Elizabeth plastered matie.!
Tickety-boo Elizabeth plastered matie. bamboozled wind up bugger buggered zonked hanky panky a blinding shot the little rotter, bubble and squeak vagabond cheeky bugger at public school pardon you bloke the BBC.

From Beginners to Professionals.

Email:info@sacricketacademy.co.za

Phone:0609000625

Skype ID:Cricket Academy

Services

  • Video Analysis
  • Free Assessment
  • Travel Cricket Games
  • Private Coaching

Additional links

  • Pricing
  • FAQ
  • Contact Us

Team Solutions

  • Our Coach
  • Our Player

Developed by bdtask

  • Terms & Condition
  • Privacy Policy