Your appointments are very important to the South Africa Cricket Academy team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.
The South Africa Cricket Academy coaching staff and their time. We understand they have other jobs, family, and friends with whom they could be spending time. The Academy pays coaching staff their entire wage for any missed or late cancelled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 24-hour cancellation and rescheduling policy.
Any appointment missed, late cancelled, or changed without 24-hour notice will be forfeited or result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a contract/package or charged individually.
As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago or a week ago. From this confirmation email, you have the option of the following without a charge:
reschedule/change/modify your appointment online
respond back by email with any changes or issues;
call our office number which is provided in the email for customer service;
start a Live Chat from the website for customer service.
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in your session being forfeited. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely. A link to online rescheduling is provided on every electronic confirmation.
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on session changes, traffic, and personal needs of our coaches and players.
All appointments must be held with a valid credit card at the time of booking. We strictly a cashless entity EFT or a credit card hold transaction may be made on your credit card to reserve the appointment time. Your credit card information is stored will full encryption.
Emergency absences will be considered on an individual basis by the Academy. You may request not to be charged for the late cancelled session in writing within 7 days if you feel such action is warranted. South Africa Cricket Academy will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.
South Africa Cricket Academy, SACA stands by our policies. We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 24 hours’ notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge. The Academy reserves the right to modify a scheduled appointment in consultation with the player and or parent.
The 24-hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. South Africa Cricket Academy policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 24-hour cancellation and rescheduling policy criteria!